Frequently asked questions

Questionnaires and Participation

Answers to your questions about follow-up eligibility, notifying us of changes and opting out.

• What happens next?
• Am I eligible to participate in follow-up?
• What changes should I alert you to?
• Is it too late for me to complete the questionnaire?
• Can I opt out of this research at any time?
• Can I defer my participation?

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Login troubleshooting

Find solutions to login issues, including how to reset your password, troubleshoot errors, and receive security codes.

• I don’t remember my password. How can I change it?
• I’m entering my password, but it’s not working. What should I do?
• I didn’t receive my security code. What should I do?

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Accelerometer study

Find guidance on the accelerometry study, including when to wear your device, eligibility to participate, and what to do if you face any challenges.

• On which wrist should I wear it?
• When should I wear the device?
• Do I need to wear it for 7 days in a row, or can it be any 7 days?
• Does the device track heart rate, location, or other personal data?
• How do I use the device?
• What should I do if I have any problems with the monitor?
• What if I am sick or injured when the monitor arrives?
• Can I take it off during the 7-day period?
• What is the monitor made of, and might it cause an allergic reaction on my wrist?
• I was away for a few days when the monitor arrived, is it still worth wearing?
• Is there anywhere that I cannot wear the monitor?
• My job does not allow me to wear accessories: can I still take part?
• Can I take the activity monitor on holiday?
• Can I wear the monitor for longer than a week?
• How secure is the information on the monitor? What if it gets lost in the mail?
• How do I return the activity monitor?
• What should I do if the activity monitor breaks, or is lost?
• What should I do if I cannot find the return envelope?
• Are there any costs associated with participating?
• Is there an incentive to participate?
• Will the activity monitor interfere with medical devices I wear?
• What if I have medical conditions that limit activity?
• What if I am unable to walk (due to an injury or disability), can I participate?
• Will I get the results of the data collected?

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Data, Privacy and Complaints

Find out how we protect your data, your rights to access your information, and how to raise any concerns about the study.

• How is my personal information kept secure?
• Can I access the data I provided to you?
• What can I do if I have a complaint about the study?

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Samples and Research Findings

Learn more about providing samples, accessing personal results, and staying updated on the study’s latest discoveries.

• Is it too late to provide my sample?
• Will I receive individual results from the ABC Study?
• How will I be informed about discoveries and research findings from the ABC Study?

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Cancer Support

This section provides guidance and support for participants who have been diagnosed with cancer

• What should I do if I am diagnosed with cancer?
• What help or support do you have for those diagnosed with cancer?

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If you cannot find the answer to your question, please contact the ABC Team via email or call us on 1800 688 419.